Who We Are

SmartAction™ is at the evolutionary forefront of call automation, with our cloud-based, artificial intelligence speech IVR solution. While most IVR solutions use application-specific programs or scripts, only SmartAction’s Intelligent Voice Automation (IVA™) uses a proprietary artificial intelligence engine to create engaging natural language conversations that constantly learn and improve.

SmartAction CEO Tom Lewis Delivers Keynote Address

Tom Lewis, CEO of SmartAction, was invited to give the keynote address on the future of artificial intelligence in customer service at the J.D. Power 2014 Contact Center Solutions Roundtable of Champions.

In his keynote address, “An Earthquake in Customer Service,” Lewis explains how a series of trends in technology are leading to drastic changes in both customer service and business operations.

View the full video here.

Our Journey

SmartAction is the leader in Artificial-Intelligence enabled voice self-service, and we are pleased to announce the next evolution of IVR delivery: IVA™, our Intelligent Voice Automation platform. IVA is the culmination of over 10 years of research and development. Our award-winning "IVR with a brain" uses natural language speech recognition throughout every call, an artificial brain to handle the conversation flow, and is based on an object oriented coding framework.

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