Who We Are

SmartAction™ is at the evolutionary forefront of call automation, with our cloud-based, artificial intelligence speech IVR solution. While most IVR solutions use application-specific programs or scripts, only SmartAction’s Intelligent Voice Automation (IVA™) uses a proprietary artificial intelligence engine to create engaging natural language conversations that constantly learn and improve.

Our Journey

SmartAction is the leader in Artificial-Intelligence enabled voice self-service, and we are pleased to announce the next evolution of IVR delivery: IVA™, our Intelligent Voice Automation platform. IVA is the culmination of over 10 years of research and development. Our award-winning "IVR with a brain" uses natural language speech recognition throughout every call, an artificial brain to handle the conversation flow, and is based on an object oriented coding framework.

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