Call: 310-776-9200 Email: info@smartaction.com
  • silhouette_test2b-1900x1500_mini

    Innovation Inspired by AI

    Learn More
  • implementation-1831x1500_mini

    Guide to IVR 2.0

    Learn More About the Next Generation of Voice Technology

    Visit the Guide
  • intelligentsnippets_photo_mini

    INTELLIGENT VOICE AUTOMATION

    Listen to Clips from Live Calls and Prepare to Be Amazed

    Hear the IVA® Difference
  • bigstock-various-colour-pills-and-medic-4988610-825x510_mini-1

    IVA® in Life Sciences

    Navigating the Complexities of Life Sciences Customer Service

    Learn More
  • fast500_announcementslide3

    Deloitte Recognizes SmartAction as a Fastest Growing Tech Company in North America

    Read More

Intelligent Voice Automation

Everyone wants automation that can help lighten the load of contact center agents. Customers like self-service options and they are more cost-effective for companies. But replacing your IVR is excruciating – long development times, huge capital investments, and an overall drain on your company.

new_homepage_graphic

 

 

How We Do It

Blog

personifyingblog

Should You Be Personifying Self-Service Technologies?

“Siri do you love me?” A question asked in jest, with anticipation for the response that Apple’s complex virtual assistant provides. The answer is a snarky remark which solidifies Siri’s identity as a computer program and not a sentient being capable of such emotions as love. But what are the ramifications of blurring those lines? … Continue reading Should You Be Personifying Self-Service Technologies?

December 1, 2016

By SmartAction

Read More
fast500_2

Top 3 Reasons We’re Excited to be a 2016 Tech Fast 500 Company

On Wednesday, we announced that we had been recognized as one of the 500 Fastest Growing Tech Companies in 2016. It was the first time we landed on this list, and it represents the great success SmartAction has been experiencing. We are really excited about this award – maybe more excited than we’ve been for … Continue reading Top 3 Reasons We’re Excited to be a 2016 Tech Fast 500 Company

November 19, 2016

By SmartAction

Read More
predicting-conversations

Predicting Conversations to Boost Customer Satisfaction

Imagine that your call center has knowledge that a hypothetical customer, Bob, will call in one hour. How confident would you be in trying to accurately predict why Bob is calling? You have access to all of Bob’s demographic, historical, and transactional history with your company. Most times when we pose this question to clients … Continue reading Predicting Conversations to Boost Customer Satisfaction

November 15, 2016

By SmartAction

Read More
spiritofand_blog_mini

The Spirit of ‘And’

A popular song told us that “video killed the radio star” and explained how one form of media was ultimately eclipsed by a newer and more popular one. Many people view customer service this way, expecting newer channels to cannibalize the older ones. However, this does not seem to be happening. Rather than cannibalization, it … Continue reading The Spirit of ‘And’

October 26, 2016

By SmartAction

Read More
profanity_mini

Don’t Reward Callers for Using Profanity

Picture a grade school yard with tiny tikes running all around. However, there’s a long, stagnant line of children behind the sole swing set. Irritable and sweating from the hot sun, Little Johnny yells his dad’s favorite four letter word. The other children gawk at him as a teacher lunges toward him, eyes bulged, and … Continue reading Don’t Reward Callers for Using Profanity

September 27, 2016

By SmartAction

Read More
make_it_easy

Customers Are Lazy, So Make It Easy!

People are lazy. In fact, if my computer understood me, I’d much rather be speaking this blog than writing it. And that’s the point: the best and easiest human to machine interface in many cases is actually voice, if only the machine understood… Background It used to be that the Net Promotor Score (NPS), a … Continue reading Customers Are Lazy, So Make It Easy!

September 6, 2016

By SmartAction

Read More
untitled-1_mini

Phone Automation: Not as Bad as Advertised

If you’re an NPR junkie like our CEO Tom Lewis, then you likely heard the recent discussion about automated phone help, accompanied by this article on the Marketplace website. Why is automated phone help so bad? The idea is that companies use a lot of tricks that force customers into frustrating and high effort experiences. … Continue reading Phone Automation: Not as Bad as Advertised

August 9, 2016

By SmartAction

Read More
ccw2016

Call Center Week 2016 – Trends & Observations

A few weeks ago we participated in Call Center Week 2016 and now that I’m back in the office I wanted to reflect a bit on a couple of the themes and industry trends I noticed while at the event. Omni-Channel – By this point we’ve all heard the term Omni-Channel so it’s no surprise … Continue reading Call Center Week 2016 – Trends & Observations

July 21, 2016

By SmartAction

Read More

DOWNLOAD CASE STUDY

Please fill out the form below to download this case study. SmartAction keeps your personal information confidential and never shares it with others. For more information, you can read our  online privacy policy


ON DEMAND WEBINARS

Please fill out the form below to view SmartAction’s on demand webinars. SmartAction keeps your personal information confidential and never shares it with others. For more information, you can read our online privacy policy