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About Us

From AI Prototype to Best-of-Breed Platform

What We Do

SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA®, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.

Our History

SmartAction was founded in 2009 by an entrepreneurial software engineer, Peter Voss. He had been developing artificial intelligence technology since 2002 and pivoted to commercialize the technology as an intelligent interactive voice response (IVR) – what we called “IVR with a Brain.” Since then, with the support of our many fanatic clients, we have grown quickly, even being recognized as a Deloitte Technology Fast 500 recipient in 2016. The AI technology has also advanced, as we move towards AI-as-a-Service: an omnichannel AI engine that fully automates conversations in multiple channels.

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