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Welcome to 2017: The Year of the Omni-bot!

January 30, 2017

By SmartAction

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machine learning

Machine Learning in Customer Service

January 17, 2017

By SmartAction

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Deciphering the Benefits of Voice Biometrics for Your Organization

December 28, 2016

By SmartAction

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Your New Year’s Resolutions for AI

December 14, 2016

By SmartAction

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Should You Be Personifying Self-Service Technologies?

December 1, 2016

By SmartAction

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Top 3 Reasons We’re Excited to be a 2016 Tech Fast 500 Company

November 19, 2016

By SmartAction

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Predicting Conversations to Boost Customer Satisfaction

November 15, 2016

By SmartAction

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The Spirit of ‘And’

October 26, 2016

By SmartAction

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Don’t Reward Callers for Using Profanity

September 27, 2016

By SmartAction

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Customers Are Lazy, So Make It Easy!

September 6, 2016

By SmartAction

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Phone Automation: Not as Bad as Advertised

August 9, 2016

By SmartAction

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Call Center Week 2016 – Trends & Observations

July 21, 2016

By SmartAction

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Which Channel Do Customers Trust the Most?

June 27, 2016

By SmartAction

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­­­Emotional Intelligence-Driven Voice User Interface Design

June 16, 2016

By SmartAction

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The Call Center of 2050

June 1, 2016

By SmartAction

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Overhyped vs. Practical AI

May 10, 2016

By SmartAction

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5 Ways You’re Already Using Deep Learning

April 19, 2016

By SmartAction

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Eight Seconds or Less: A Guide to Outbound Calling

April 4, 2016

By SmartAction

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Directed Dialogue vs. Natural Language

March 29, 2016

By SmartAction

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Mission Critical Service Must-Haves

February 24, 2016

By SmartAction

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Passing the Turing Test: Tread Lightly!

February 8, 2016

By SmartAction

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Customer Satisfaction Methodologies

February 2, 2016

By SmartAction

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The Effortless Experience

January 25, 2016

By SmartAction

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Succeed with Big Data

January 11, 2016

By SmartAction

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Three Reasons to Pay Attention to Your Weakest Channel

December 22, 2015

By SmartAction

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2015: A Year in Review

December 9, 2015

By Charlie Schrier

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Will AI Really Replace My Job?

December 7, 2015

By SmartAction

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Is Your IVR Provider PCI Compliant?

November 4, 2015

By SmartAction

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Criminalizing the Robot Once Again

October 7, 2015

By SmartAction

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AI Isn’t Coming…It’s Here

September 14, 2015

By Admin

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Using Old School toll free Numbers for New School Experiences

August 10, 2015

By Charlie Schrier

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Four Ways to Deliver Five-Star Self-Service Options

August 3, 2015

By Admin

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Call Center Week 2015 Q&A with SmartAction SVP Steve Prodger

July 8, 2015

By Admin

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Budget Savings using Intelligent Voice Automation

June 24, 2015

By Admin

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Implementing a traditional IVR can be a painful journey

May 20, 2015

By SmartAction

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Open Conversations, Not Limited Paths

April 27, 2015

By SmartAction

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Increasing average handle time is better for business

April 10, 2015

By Admin

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3 Tips for Scaling Your Business: Data Center Operations

March 25, 2015

By Admin

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Should You Be Using Artificial Intelligence to Improve Customer Service? Statistics Say Yes!

March 18, 2015

By Admin

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A Natural Approach to Voice Automation: Natural Language vs. Directed Dialogue

March 12, 2015

By Admin

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Using Technology for Complex CS Transactions

March 6, 2015

By Admin

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Ask Yourself These Questions Before Shopping for an IVR

February 26, 2015

By Admin

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Tuning your IVR for Optimal Performance

February 19, 2015

By Admin

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BMW Ad Perfectly Illustrates the Inertia of Innovation

January 30, 2015

By Admin

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CAA Saskatchewan’s Smart Decision

January 6, 2015

By Admin

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Thank you, Siri

December 30, 2014

By Admin

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6 Customer Service Tips That Aren’t In The Job Description

December 8, 2014

By Admin

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The Real Reason Callers Opt Out of An IVR – Spoiler Alert… It’s Not For A Hug

December 3, 2014

By Admin

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Evaluating The Customer Service Landscape

November 19, 2014

By Admin

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Conference Insider-Intelligent Assistants Conference

November 4, 2014

By Admin

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While You Were Out: Preemptive Tuning for an Outbound Call Campaign

October 15, 2014

By Admin

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Benefits of HD Voice to the Call Center Industry and IVR

September 26, 2014

By Admin

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Why Outbound IVR Success Depends on the First 5 Seconds

September 18, 2014

By Admin

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3 Reasons it’s Time to Re-Think IVR Systems

September 3, 2014

By Admin

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Is Your IVR Provider PCI Compliant?

August 19, 2014

By Admin

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How to Build a Business Case for Contact Center Improvements

August 4, 2014

By Admin

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How to Use Artificial Intelligence to Improve Corporate Facilities Maintenance Processes

July 29, 2014

By Admin

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How is AI Different from AGI and Why Does It Matter?

July 8, 2014

By Admin

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The Difference Between Natural Language and Directed Dialogue

June 26, 2014

By Admin

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Speech Recognition: Expectations and Trade-Offs

June 6, 2014

By Admin

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Four Words Every Customer Service Professional Should Know

May 23, 2014

By Admin

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5 Steps to Creating Value with Your IVR: Step 5

May 1, 2014

By Admin

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5 Steps to Creating Value with Your IVR: Step 4

April 29, 2014

By Admin

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5 Steps to Creating Value with Your IVR: Step 3

April 24, 2014

By Admin

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5 Steps to Creating Value with Your IVR: Step 2

April 22, 2014

By Admin

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5 Steps to Creating Value with Your IVR

April 9, 2014

By Admin

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6 IVR System Must-Haves to Ensure Maximum Uptime

April 1, 2014

By Admin

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Application of Static and Dynamic Grammars

March 14, 2014

By Admin

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IVR Pet Peeves That Make You Want to Scream

February 27, 2014

By Admin

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What Can IBM’s Watson Really Do for Customer Service?

February 21, 2014

By Admin

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Hosted IVR Data File Format Considerations

January 31, 2014

By Admin

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What is the Right IVR Conversation Flow?

January 16, 2014

By Admin

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