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Business Model

We Don't Sell Software, We Provide A Service

Business Model

We are passionate about saving our clients’ money, which is why we designed our business model to be as customer-centric as possible. Like other voice self-service alternatives, IVA costs significantly less to operate than hiring live agents – approximately 75-95% less. But it’s important to remember that live agents are still important for the highest complexity calls; with IVA, agents can completely focus on those calls without being bogged down by less complicated, lower value ones.

Our service comes with a minimal upfront development cost and a pay-per-minute structure. You pay for what you use. Plus, with IVA’s ability to continuously learn, you will see ROI in a variety of ways throughout the life of the application: cost savings, range of call handled, call completion rates, high customer satisfaction, and more.

We are also proud to quote a 4-6 week implementation time for a single self-service application, and, more importantly, ongoing service throughout our relationship. We work with you on a weekly, and often daily, basis to solve large-scale business problems – not small-scale phone tree problems – using all the resources we have, including our own acumen and expertise. We do not sell software; we provide a service.

IVA costs 75-95% LESS than hiring live agents

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Features

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