About Us
Company History
SmartAction is a subsidiary of Adaptive A.I. Inc. Adaptive A.I. was founded in 2002 to develop and commercialize an effective artificial general intelligence (AGI) software engine. The A.I. technology that powers our Virtual Call Agents was developed by Adaptive A.I. Inc. over a period of 6 years.
The Company first developed a personal assistant prototype that exhibited a wide range of natural language-based web, IM, and email capabilities, which involved learning, short- and long-term memory, and other cognitive functions. The Company then narrowed its focus to supplying hosted Virtual Call Agents to handle calls that currently require human operators and created its commercial subsidiary, Smart Action Company LLC.
The Company acquired deep expertise in speech recognition technology, integrated it with the intelligence engine, and upgraded it substantially to effectively recognize phone-quality speech input in a commercial environment. This technology now powers Virtual Call Agents at a growing number of customer sites.
Who We Are
SmartAction is led by industry veterans with decades of experience and an outstanding record of success bringing technology innovations to market.
LEARN MORE ABOUT OUR TEAMWhat We Do
Our Virtual Call Agents effectively replace live operators in a wide variety of tasks with unprecedented cost-effectiveness.
How We Do It
The sophisticated conversational and other abilities of our Virtual Agents derive from a cutting-edge artificial intelligence (AI) engine developed by Adaptive A.I. Inc., Smart Action's parent company.
This "brain" is combined with the best natural language speech recognition and synthesis technology available, creating exceptional value for you in numerous ways.
How to Join Our Team
If you believe in our mission and are looking to make a difference in a fast-paced start-up company, we are looking for the best talent to round out our team.
LEARN MORE ABOUT JOINING OUR TEAMHow We Help Your Enterprise
We automate contact center interactions that few automated speech systems are able to--at a fraction of the cost.
Our solutions recognize customers' meaning and intent and provide nuanced, appropriate responses. This results in much higher customer satisfaction, higher automation rates, and thus better overall business results.
Our advanced technology also shortens your implementation time, reduces your deployment costs, and allows us to offer turnkey, hosted solutions with no upfront cost. You pay only for actual usage and typically save 75-95% of your current costs.
Improvements from any new applications as well as R&D upgrades are shared with all customers, increasing your competitive advantage.
Our service is equally innovative. We'll help you go live fast, in weeks, not months. We provide a turnkey solution that integrates painlessly with your databases and live operators. And we promise to be the most can-do, no excuses business you have ever worked with.
Helping Your Enterprise Long Term
Ongoing R&D will allow us to handle ever more complex contact center conversations and expand into other applications such as personal, administrative, and research assistants, as well as higher capability agents.