SmartAction IVR

SmartAction is a privately held, early stage company on the leading edge of call center automation with its Smart Agent, cloud based, artificial intelligence driven, speech response technology. We are solving a critical pain point for the multi-billion dollar call center market. SmartAction’s next-generation technology handles phone calls for customer service – for orders, support, account management, reservations, and other services – at a fraction of the cost of live agents or custom-built voice systems. Our value proposition is a hard-savings ROI generated by reducing live agent calls and improving live agent efficiency – backed up by numerous soft benefits. The success of our product has been recognized by our growing client base as well as established institutions. It’s a perfect time to join us and play a big part in accelerating our momentum and getting us to the next level.

Based in El Segundo CA, SmartAction is led by a founding CEO who is a seasoned, successful, serial entrepreneur who has lead a software start-up from concept though successful IPO. We’re looking for smart, high-energy team members who will play a critical role in our success. Our culture is relaxed and fun, but we are also a fast paced, performance-driven organization that believes in working hard and playing hard. If you want to become part of a dynamic environment that rewards talent and dedication, then please submit a resume and short introductory letter describing why you’d like to join the team to careers@smartaction.com.  Please indicate the position you are applying for in the subject line.

We prefer candidates residing in metropolitan Los Angeles, but will consider uniquely qualified individuals for relocation. Likewise, we prefer either U.S. citizens or permanent U.S. residents. WE ONLY ACCEPT APPLICATIONS BY EMAIL. Please, no phone calls or unscheduled visits. PLEASE, no outsourcing companies or employment agencies.

As Sales Executive, you will be responsible for selling our innovative products in a rapidly changing multi-billion dollar space. You will need to thrive well in small, fast-paced environments, demonstrating a high degree of initiative, passion for technology, and entrepreneurial drive to help contribute to the growth of SmartAction. We are looking for someone driven to succeed, someone who is looking for an exciting challenge and who is willing to devote the time necessary to be wildly successful.

Responsibilities

• Generate, develop and close sales opportunities through cold calling targeted leads and following up on warm leads within the call center space.
• Consistently document sales activity in Salesforce.com.
• Collaborate with and provide ongoing feedback to marketing, product, and rest of sales team to improve targeting, benefits messaging and the overall sales process.
• Understand complex customer requirements on both a business and technical level.
• Provide presentations on SmartAction solutions designed to solve specific customer business problems.
• Develop effective strategies for winning in a competitive environment.
• Use social media and other tools to identify key decision makers and influencers in target prospects.
• Work closely with a cross-functional support team during the sales cycle.
  

• At least 7 years experience selling B2B services in the technology industry, particularly telephony/telecom products or services and especially to small and mid-size markets.
•  Demonstrated strong performance in prior quota driven roles with outstanding execution and problem solving skills, resourcefulness, and creativity.
• Previous experience selling software and/or SaaS solutions in a rapidly growing, entrepreneurial environment.
  
• A solutions oriented self-starter who can work cross-functionally and is willing to take risks or try out new and innovative ways of doing things.
• Ability to quickly learn product and solution and begin building pipeline.
  
• Excellent communication and presentation skills, both written and verbal. Strong telephony presence.
• Passion, persistence, integrity and ambition to succeed in sales.
• Ability to cultivate and build trust with customers.
• Desire to work in a start-up environment.
• Experience selling to call centers a big plus but not required.
• BS/BA degree preferred.

Responsibilities

• Develop online campaigns and build online community to attract new customers.
• Maintain company website, including updating HTML.
• Support company's online presence and optimization on social media sites and search engines.
• Provide assistance as needed on marketing projects, including but not limited to marketing collateral development, PowerPoint presentations, research, audio/video editing and writing.

• Good HTML skills.
• Strong telephone listening skills.
• Strong spreadsheet and PowerPoint skills.
• Familiarity with web-based email programs, WordPress, audio/video editing, and Graphic skills (such as Photoshop, InDesign, and Flash) helpful.
• Ideally at least 1 year experience in B2B or telecommunications services.
• Ability to quickly learn.
• Excellent communication and presentation skills, both written and verbal.
• Desire to work in a start-up environment.

Software Engineer – SWE28

We are currently seeking an exceptional software engineer to add to our team. We are most interested in your strength as a programmer, your ability to learn quickly, and your motivation.

Key Skills & Responsibilities

• 2+ years of practical experience programming in C# and/or Java
• Must be comfortable working in a Microsoft shop
• Good communication skills and writing skills, including the ability to write documentation
• Flexibility, and the ability to acquire competence in novel fields quickly
• Bonus points for:

Development experience on the Microsoft .NET platform. Experience with a broad range of web APIs (SOAP, POX, REST, etc.) Experience with extreme programming techniques. Desire to earn equity in the company

We are an extremely tightly-knit group; you must be in or willing to relocate to Los Angeles, CA at your own expense. We are generally unable to assist with visa requirements for non-residents (except Canadians).

To apply: please email your resume to jobs+SWE28@smartaction.com. Put the keyword “SWE28” in the subject line.

Senior Software Engineer – SSWE29

We are currently seeking a senior software engineer/ team lead/ architect to add to our team.  This position will be involved in our production environment as well as R&D. We are most interested in your strength as a programmer, your ability to learn quickly, and your motivation.

Key Skills & Responsibilities

• 10+ years experience with strong software development skills
• Demonstrated aptitude for leadership, and interest in team lead/management roles
• Experience as a software architect, designing complex systems
  
• C#, .Net
  
• Good communication skills, and ability to work fast, alone or in groups
• Eager to learn new technologies
• Ability to quickly analyze complex systems and solve problems
• Comfortable working in a Microsoft shop
• Bonus points for:

Experience with VOIP architecture; understanding of SIP, RTP, and related networking protocols. Expert in .NET SQL Server Experience with speech recognition, or eagerness to learn: Nuance recognizer and context free grammars, with C API Desire to earn equity in the company

We are an extremely tightly-knit group; you must be in or willing to relocate to Los Angeles, CA at your own expense. We are generally unable to assist with visa requirements for non-residents (except Canadians).


To apply: please email your resume to jobs+SSWE29S@smartaction.com. Put the keyword “SSWE29” in the subject line.

Project Lead

We need a dedicated, hard working person with an excellent understanding of the English language and grammar to help us with our artificial intelligence software project.

The entry-level position involves using custom software tools to design, create, and test software solutions for interactive automated phone conversations. It also involves sometimes painstaking review and analysis of large amounts of data, so patience, discipline, and speed are important. Though not a programming job, some background in simple programming is preferred.

You will interact with our engineering and sales teams, as well as coordinate meetings and project details directly with clients. You will also be responsible for keeping track of project priorities and helping to insure timely completion of tasks, as well as daily reporting of project status. The work requires an ability to focus on details, analyze scenarios, and come to practical conclusions.

This is a fast moving software company where you will learn many of your skills on the job and be working in a dynamic environment. Compensation is negotiable in a cash and stock combination. Opportunity for advancement for motivated, disciplined candidates.

To apply for this position, send your resume and cover letter to careers+projlead@smartaction.com. Be sure to put the name of the job position in the subject line.