Adaptive A.I. Inc., the parent company of SmartAction, was founded in 2001 to develop an effective artificial general intelligence (AGI) software engine. This technology became a commercially available solution to call centers through SmartAction beginning in 2009. Over the past four years, the company has developed an expansive client list from numerous industries, while scaling and securing its infrastructure with dual data centers and PCI certification, as well as receiving numerous national awards in customer service, technology and innovation.
SmartAction is at the evolutionary forefront of call automation with its cloud-based, artificial intelligence speech IVR solution. We understand the perils of today’s IVRs and are committed to creating a better approach. Our award-winning “IVR with a brain” self-service solution delivers the superior customer engagement experience expected of live agents, the cost effectiveness of automation, and the robust speed of technology.
SmartAction knows a customer relationship needs to be nurtured and respected to make solutions happen, while being honest throughout the process.
- Serve the Customer
- Make It Happen
- Aim for Excellence
- Ready for Anything
- Tell It Like It Is
Where You Can See Us
SmartAction will be participating at numerous upcoming conferences:
2013 Argyle Customer Care Leadership Forum: December 12, 2013 (San Francisco, CA)
The Future Call Center Summit: January 21-24, 2014 (Orlando, FL)
What is an IVR with a Brain™?
“IVR with a Brain” is how best to describe SmartAction’s proprietary call center solution. Unlike legacy IVR systems, our solution can do more than routing and goes beyond seeking out keywords (or cue words) to respond to the customer. SmartAction’s “IVR with a Brain” is able to comprehend natural, conversational language and is able to reason and act in a purposeful way. In addition, the “brain” based agent remembers what is said throughout the conversation, as well as from prior conversations and customer records. As time progresses, the brain becomes increasingly more intelligent through the analysis of prior calls, which effects higher call completion rates from a more refined and efficient call experience.