“…an exponentially better IVR experience.”Paul Cortens, Mobile Cause Web Service Architect
April 15, 2012-- SmartAction achieves best quarter to date, as it expands to new offices. Meet SmartAction at upcoming conferences including Contact Center 2012, ATA, ACCE, Call Center Week, and Contact Center World.
April 3, 2012-- Listen to this 15 minute podcast with founder and CEO Peter Voss who discusses how SmartAction's artificial-intelligent “brain” is transforming contact centers with the ability to handle IVR calls in less time (resulting in greater efficiency and cost savings) with customer satisfaction similar to live agents. SmartAction will be participating at Contact Center Conference & Expo 2012 in Orlando, FL April 23-26.
February 1, 2012-- Smart Action Company announced expansion plans today to match its more than 400% growth in 2011. SmartAction signed a five-year lease for new, larger facilities in El Segundo.
January 15, 2012-- SmartAction announced that TMC has named SmartAction's Smart Call Agents for a Customer Interaction Solutions 2011 Product of the Year Award. SmartAction also announced the completion of its independently-evaluated PCI DSS certification.
January 10, 2012-- Smart Action Company announced today that TMC has named SmartAction’s Smart Call Agents for a Customer Interaction Solutions 2011 Product of the Year Award.
December 15, 2011-- Smart Action Company announced the recent hiring of two senior executives (Peter Celeste as Executive Vice President of Sales of Marketing and Michael Vanca as Vice President of Operations) to support the rapid growth of the company’s flagship product, Smart Call Agents.
December 6, 2011-- Smart Action Company announced the completion of its independently-evaluated PCI DSS certification. A Qualified Security Assessor (QSA) has verified that the company meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider.
October 11, 2011-- Most people would not rank automated voice response (IVR) systems as something they enjoy encountering. But, if done right with sophisticated technology, IVR can be a useful tool that helps companies save money and customers save time. That’s the goal of IVR technology provider Smart Action.
July 25, 2011-- Smart Action Company announced the completion of its initial PCI DSS certification project today. The company complies with the guidelines for the security requirements of the Payment Card Industry Standards as a PCI DSS 2.0 service provider.
June 3, 2011-- Smart Action Company provides Smart Call Agents that are achieving higher call success rates than interactive voice response systems on SmartAction's numerous inbound and outbound customer service and order applications.
June 1, 2011-- SmartAction helps Terminix reschedule appointments. Purity Products adds Smart Call Agents instead of old touch tone menus. SmartAction successfully handles over 80% of calls from 1 800 Snoring.
February 15, 2011 -- Smart Action Company prides itself on a continuous improvement business model for its customers. One of the cornerstones to SmartAction’s success is the commitment of the company’s project management, engineering, and QA team in continuously monitoring and improving client applications for maximum success rates and better customer experience.
February 1, 2011-- Solutions for Snow Days. Customers are wanting to speak with a Smart Call Agent rather then a human operator. Quickconfirm.com finds that SmartAction is just the solution it needed.
December 1, 2010-- Our website has a new look. We've added social media to our site to keep you informed of upcoming events on Twitter and Facebook.
June 25, 2010-- Purity chose Smart Call Agents to handle high call volume from customers wanting to make changes to their continuity orders. Many of these calls didn’t require a live agent, but were too sophisticated for the touch tone IVR already in use.
March 5, 2010-- David Kirsh, a professor of cognitive science at UC San Diego, working with a grant from the Centers for Disease Control and Prevention (CDC), has chosen Smart Call Agents to capture and report on student illness symptoms at an elementary school in 4S Ranch, California. This application allows "virtual nurses" to quickly and efficiently gather illness symptoms via an automated telephone interview.
August 19, 2009 -- Technology for Business Corporation (TFB), a provider of software solutions that help organizations and contact centers boost efficiency, improve customer service and control costs, has chosen Smart Action Company LLC to be its partner in telephony self-service automation. TFB's Smart Agent NXT integrates their advanced telephony software products with Smart Call Agents to produce a comprehensive self-service solution for contact centers and customer-centric organizations of all sizes.
August 4, 2009-- Motivational Fulfillment and Logistics Services, one of the best established providers of results-oriented fulfillment and distribution services, is using Smart Call Agents to handle customer-service inquiries automatically. This complements Motivational’s live customer-service agents in handling calls from consumers who purchased products from Motivational’s direct-marketing clients.
January 12, 2009-- The Smart Action Company LLC launched its Smart Call Agents, more intelligent and more capable call-handling solutions than the best speech IVR systems in the market today. The company is the commercialization subsidiary of Adaptive AI Inc.
TMC has named SmartAction's Smart Call Agents for a Customer Interaction Solutions 2011 Product of the Year Award. "SmartAction was selected to receive the 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Smart Call Agents have demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO of TMC.
