“The experience for our company and our customers was great.”Anuj Gupta, Purity Chief Technology Officer
Smart Call Agents help customers modify timing and frequency of their orders and provide detailed account information.
Anuj Gupta, Chief Technology Officer at Purity says "SmartAction delivered on their initial promises and were easy to work with from the beginning. The experience for our company and our customers was great."
Smart Call Agents answer questions about billing and delivery status and provide other account and product assistance.
David Jones, Client Services Manager, said "Smart Action provided outstanding support during the entire development, integration and launch cycle, resulting in a great experience for us and our clients."
Smart Call Agents handle customer-service inquiries automatically.
Hal Altman, MFALS founder and CEO, explains, “Up until we acquired the SmartAction solution we didn’t offer our clients the option to answer their customer-service calls with an IVR. We have been giving a ‘human touch’ service since we launched our business in 1977, but many of our clients asked us to lower their costs by handling routine customer-service calls with an automated self-service solution. We chose SmartAction because of their superior technical capabilities, highly competitive prices and, above all, total commitment to give us headache-free service from A to Z.”
TMC has named SmartAction's Smart Call Agents for a Customer Interaction Solutions 2011 Product of the Year Award. "SmartAction was selected to receive the 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Smart Call Agents have demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO of TMC.
