We make a phone call effortless. IVA combines artificial intelligence, natural language, and speech recognition to make customer service calls feel natural and painless for callers. IVA is so responsive and intelligent that sometimes customers think they are actually talking to a live agent!
During implementation, we don’t build your application using a confusing Visio™ diagram or tree of options. Instead, our solutions are designed using conversation flows – common back-and-forth interactions between a customer and an agent. These conversation flows are used throughout the testing phase, and using them as a baseline ensures minimal effort for callers. IVA will be assisting them as you would, and customer service ratings will remain high.
Another way we work to make calls effortless is through our ongoing tuning. The application will improve from the moment it launches, and not for a limited period of time (~6 weeks is standard operating procedure for competitors). Throughout the life of the solution, we will tune and enhance it to make sure that calls remain as tailored to your customers as possible.
With IVA, highly complex calls that normally require a live agent become possible and achievable. And that’s our goal: to handle the most complex calls possible in order to more accurately allocate agents’ time while simultaneously maintaining a high level of customer satisfaction. As a self-service resource that truly understands and assists, IVA becomes the channel of preference for customers. In time, your customers will begin to choose IVA!
Highly complex calls that normally require a live agent become POSSIBLE and ACHIEVABLE