Imagine each of our solutions has three main layers – like the Earth. The core is our AI “Brain,” and the middle layer is our Advanced Speech Recognition engine. But the third layer is the custom application we build for each client’s individual need.
This outermost layer includes segmentation, branding, and personalization within call flows. We gather detailed information about your company, and, coupled with backend integration, this allows IVA to customize call flows and conversations with business-specific buzzwords, customer’s names, company mottos, or anything else you can think of.
Further, IVA handles calls from most industries. What allows us to span so many industries is the AI base on which IVA is built; it allows for fully customizable solutions, meaning we can customize everything from the conversation flows of different call types to the business logic directing each call.
Custom application BUILT for each client's INDIVIDUAL NEED