Industries We Serve

Dynamic Customer Self-Service Powered by AI
Industries we provide call center automation for
Every industry deserves its own tailored approach and distinct perspective, especially when it comes to customer care.
SmartAction’s proprietary “AI-brain” has been purpose-built for contact centers with thousands of pre-developed components that fit together to automate hundreds of call types and chats across every industry, including dozens of Fortune 500 companies. Implementations take as little as 6-8 weeks, since the application merely needs to be tailored to meet business-specific needs. Our virtual agents only need to be trained once to ask the right questions at each point in a conversation flow, then account for every possible customer response in order to provide a “perfectly trained” agent experience.
Thanks to consumer products that feature Conversational AI, customers today are more comfortable using intelligent virtual assistants than ever before. Before we know it, 85% of the customer experience will be managed without any human intervention at all—is your organization ready for such a colossal shift?

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Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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