.jpg)
Articles about SmartAction
Voss Turns Artificial General Intelligence Into Phone Answering Service
Singularity Hub
April 13, 2010
CDC Grant Recipient Picks SmartAction Virtual Agents
Smart Products
March 8, 2010
Smart Action Looks To Add Artificial Intelligence To Phone Calls
SoCalTech
January 12, 2009
News
Purity Products Calls on SmartAction Virtual Call Agents To Help Its Customers Modify Continuity Orders
June 25, 2010-- Purity chose SmartAction Virtual Call Agents to handle high call volume from customers wanting to make changes to their continuity orders. Many of these calls didn’t require a live agent, but were too sophisticated for the touch tone IVR already in use.
MORE
UCSD Researcher Calls on SmartAction Virtual Agents to Capture and Report Student Illness Symptoms for CDC Pilot Program
March 5, 2010 -- David Kirsh, a professor of cognitive science at UC San Diego, working with a grant from the Centers for Disease Control and Prevention (CDC), has chosen SmartAction Virtual Call Agents to capture and report on student illness symptoms at an elementary school in 4S Ranch, California. This application allows "virtual nurses" to quickly and efficiently gather illness symptoms via an automated telephone interview.
MORE
Technology For Business partners with the Smart Action Company for self-service automation solutions
August 19, 2009 –- Technology for Business Corporation (TFB), a provider of software solutions that help organizations and contact centers boost efficiency, improve customer service and control costs, has chosen Smart Action Company LLC to be its partner in telephony self-service automation. TFB's Virtual Agent NXT integrates their advanced telephony software products with SmartAction Virtual Agents to produce a comprehensive self-service solution for contact centers and customer-centric organizations of all sizes.
MORE
Motivational Fulfillment and Logistics Services calls on SmartAction Virtual Agents for customer self-service automation
August 4, 2009 -– Motivational Fulfillment and Logistics Services, one of the best established providers of results-oriented fulfillment and distribution services, is using SmartAction Virtual Agents to handle customer-service inquiries automatically. This complements Motivational’s live customer-service agents in handling calls from consumers who purchased products from Motivational’s direct-marketing clients.
MORE
The Smart Action Company launches the SmartAction™ Virtual Agents
January 12, 2009 -– The Smart Action Company LLC launched its SmartAction™ Virtual Agents, more intelligent and more capable call-handling solutions than the best speech IVR systems in the market today. The company is the commercialization subsidiary of Adaptive AI Inc.
MORE