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Info Access & Verifications

Private and Streamlined Verifications

Summary

Other businesses call yours to verify information all the time. Whether it is employment tracking, insurance verification, medical records check, or another type of call, they are not difficult to handle but require access to private information and the ability to distinguish the call as such. Implementing an automated system to handle verification calls could be worthwhile if it saved even a moment of a busy employee’s time, but it must be HIPAA compliant, just as any other member of your staff would be.

Challenges

– Verifying customer information without wasting employee time
– Maintaining privacy of customers
– Streamlining verification processes

Use Cases

A media company needed a quick and easy way to verify warranty status prior to sending calls to live agents. IVA™ recognizes customers upon receiving a call, and routes it according to whether or not the warranty has expired.

A top car manufacturer needed a voice portal to handle recall campaigns. Our solution identifies callers by VIN number, reads the recall message, and will give callers the option to schedule a repair at a local dealership.

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