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UPCOMING EVENTS

Customer Response Summit, Las Vegas
Las Vegas, NV
February 6-8, 2017
execsintheknow.com/events/crs-las-vegas

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Customer Contact, East: A Frost & Sullivan Executive Mind Xchange
Fort Lauderdale, FL
April 23-26, 2017
frost.com/ccs

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Annual Call Center Week Conference & Expo
Las Vegas, NV
June 26-30, 2017
callcenterweek.com

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SmartAction Joins inContact inCloud Ecosystem Partner Program

October 11, 2016

PRESS RELEASE

SmartAction’s Intelligent Voice Automation (IVA®) enhances the voice self-service component of the inContact inCloud Ecosystem for the contact center.

Los Angeles, CA (October 10, 2016) – Today, SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software leader inContact. SmartAction is the leader in artificial intelligence powered voice self-s

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SWBC Financial Institution Group Partners with SmartAction to Provide Enhanced Self-Service During Support Calls from Consumers

October 4, 2016

SAN ANTONIO, TX (October 4, 2016)SWBC, an international financial services company providing a wide range of insurance, mortgage and investment services to individuals, business and financial institutions, announced that its financial institution group is partnering with SmartAction, a Calif.-based provider of Artificial Intelligence (AI) voice self-service in order to power a next generat

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SmartAction Releases Collect for SMB

March 25, 2016

PRESS RELEASE

IVA® For SMB offers a 100% natural language solution without the expense or lengthy development cycle.

LOS ANGELES, CA, (March 14, 2016) — SmartAction announced today that the company has released a fifth capability of IVA® for SMB: Collections.

IVA® for SMB is SmartAction’s newest disruption in voice self-service: 100% natural language solutions pre-built for

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SmartAction Releases WISMO – “Where is my order?” – for SMB

March 14, 2016

PRESS RELEASE

SmartAction Releases WISMO – “Where is my order?” – for SMB

IVA® For SMB offers a 100% natural language solution without the expense or lengthy development cycle.

LOS ANGELES, CA, (March 14, 2016) — SmartAction announced today that the company has released another capability of IVA® for SMB: WISMO (also known as Order Status).

IVA® for SMB is SmartAction’s newest disruption in voice

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In-Call Texting Helps Capture Emails Accurately

March 3, 2016

PRESS RELEASE

SmartAction’s Intelligent Voice Automation (IVA®) includes in-call text capabilities, which help to capture challenging pieces of data like email addresses.

LOS ANGELES, CA, (March 3, 2016) — SmartAction today released details about its innovative In-Call Text capabilities that have been integrated into its proprietary voice self-service solution, Intelligent Voice Automation (

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SmartAction Releases Surveys for Small-Medium Business (SMB)

February 5, 2016

IVA® For SMB offers a 100% natural language solution without the expense or lengthy development cycle.

LOS ANGELES, CA, (February 5, 2016) — SmartAction announced today that the company has released another capability of IVA® for SMB: Surveys.

IVA® for SMB is SmartAction’s newest disruption in voice self-service: 100% natural language solutions pre-built for super-fast deployment. Like IVA® f

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SmartAction Introduces Intelligent Voice Automation For Small-Medium Business (IVA® for SMB)

January 20, 2016

PRESS RELEASE

IVA® For SMB offers a 100% natural language solution without the expense or lengthy development cycle.

LOS ANGELES, CA, (January 18, 2015) — SmartAction announced today that the company has launched Intelligent Voice Automation for Small-Medium Business (IVA® for SMB).

IVA® for SMB is SmartAction’s newest disruption in voice self-service: 100% natural language solutions pre-built for super-fas

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