Our Difference

Virtual Call Agents: AI Technology Breakthrough

Next generation intelligent technology enables you to

• Provide a superior call experience that leads to satisfied customers.
• Deploy rapidly, even for custom applications.
• Automate more calls with increasingly intelligent applications.

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Extraordinary Value

We offer better performance with no risk:

• Get started risk-free. We build your system and you get to "try before you buy" with absolutely no obligation.
• Our hosted service means no upfront capital investment...pay as you go and only for what you use.
• Our continuously self-learning, self-upgrading engine dramatically reduces maintenance costs and is virtually "future proof".

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Unmatched Service

We enable new self-service strategies quickly and painlessly:

• Go live fast. We provide solutions in weeks, not months.
• Turnkey solution. Offload any startup hassles on us.
• Integrate painlessly with database and live operators.
• A team of talented, dedicated professionals 100% committed to the success of our customers.

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Optimal Results

We make your customers happy and reduce your costs. Virtual Call Agents:

• Quickly identify why customers are calling.
• Complete a higher percentage of calls than speech IVRs.
• Adapt to changing requirements quickly and inexpensively.
• Automate the broadest range of applications with our proprietary artificial intelligence technology.

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Compare Virtual Call Agents

When compared with live agents, Virtual Call Agents:

• Typically replace live human operators at a savings of 75% of their current cost.
• Improve customer satisfaction with 24/7 availability, shorter wait times and consistent service.

Compared to traditional Interactive voice response (IVR) systems, Virtual Call Agents:

• Have higher call-completion and lower call abandon rates.
• Eliminate customer frustration by eliminating convoluted navigation schemes.
• Reduce the desire of customers to bypass your IVRs.

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