Our Difference

“…outstanding support during the entire development, integration and launch cycle.” David Jones, NMR Client Service Manager

Who is SmartAction?

  • SmartAction is an industry-leading PCI-certified IVR technology company with exceptionally high self-serve success rates through inbound and outbound call automation for medium to Fortune 500 sized companies.
  • An intelligent, speech IVR delivers an extraordinary customer experience, providing the highest self-service rates and customer satisfaction ratings in the industry – even on complex calls.
  • A proprietary “brain” based artificial intelligence engine with natural language capabilities enables call centers to automate more calls than any conventional IVR on the market today—up to 80% off the cost of a live agent and no set-up or implementation fees.
  • A high-touch company obsessive about providing world-class customer service, where minimal resources are needed by your company as we do the bulk of the work.
  • A hosted, turnkey solution handling everything from requirements analysis and custom design to integration, testing, monitoring and ongoing tuning and performance improvement.

Smart Call Agents: AI Technology Breakthrough

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Next generation intelligent technology enables you to:
  • Provide a superior call experience that leads to satisfied customers.
  • Deploy rapidly, even for custom applications.
  • Automate more calls with increasingly intelligent applications.

Painless Implementation

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We offer better performance with no risk:
  • Get started risk-free. We build your system and you get to "try before you buy" with absolutely no obligation.
  • Our hosted service means no upfront capital investment...pay as you go and only for what you use.
  • Our continuously self-learning, self-upgrading engine dramatically reduces maintenance costs and is virtually "future proof".

Unmatched Service

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We enable new self-service strategies quickly and painlessly:
  • Go live fast. We provide solutions in weeks, not months.
  • Turnkey solution. Offload any start-up hassles on us.
  • Integrate painlessly with database and live operators.

Superior Results

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Smart Call Agents:
  • Quickly identify why customers are calling.
  • Complete a higher percentage of calls than speech IVRs.
  • Automate the broadest range of applications with artificial intelligence.

Compare Smart Call Agents

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Compared with live agents, Smart Agents:
  • Provide service at a savings of up to 80% of current cost.
  • Offer 24/7 availability, less waiting and more consistent service.
Compared to traditional IVR systems, Smart Agents:
  • Have higher call completion and lower call abandon rates.
  • Eliminate customer frustration by eliminating convoluted navigation.
  • Reduce the desire of customers to bypass your IVRs.