Who is SmartAction?
- SmartAction is an industry-leading PCI-certified hosted IVR technology company with exceptionally high self-serve success rates through inbound and outbound call automation for medium to Fortune 500 sized companies.
- An intelligent, speech IVR delivers an extraordinary customer experience, providing the highest self-service rates and customer satisfaction ratings in the industry – even on complex calls.
- A proprietary “brain” based artificial intelligence engine with natural language capabilities enables call centers to automate more calls than any conventional IVR solution on the market today—up to 80% off the cost of a live agent and no set-up or implementation fees.
- A high-touch company obsessive about providing world-class customer service, where minimal resources are needed by your company as we do the bulk of the work.
- A hosted, turnkey solution handling everything from requirements analysis and custom design to integration, testing, monitoring and ongoing tuning and performance improvement.