Unmatched Service
Smart Call Agents enable new self-service strategies quickly and painlessly.
Go live fast: We provide solutions in weeks not months
We take responsibility for overall project success and can get from concept to live service in only a few weeks from final specification, months faster than our competitors.
Turnkey solution: Offload any start-up hassles on us
We provide turnkey solutions including system analysis, design, implementation, ongoing support and tuning, as well as telephony, database, and live agent integration, making it extremely easy for you to start saving fast.
Integrate painlessly with databases and live operators
Because we have developed and own most of the key pieces of the technology we offer, we effectively address a very wide range of customer requirements. We can integrate (real-time or periodic batch) with your customer database (ERP, SQL, etc.), website or service, PBX (SIP or analog), and call agent support software (such as CRM/ CTI/ screen-pops). When our hosted service is integrated with your phone and computer systems, we can easily add new functionality without re-engineering the system--unlike our competitors.
Our service doesn't end when the application goes live
We handle ongoing system monitoring and reporting, maintenance, and performance optimization. We also offer customized reporting, including conversation transcripts and email notification of selected transaction conditions (like credit card rejections or premature customer call hang-up). And our design also allows for hot application upgrades to provide improvements without downtime.
