Call: 310-776-9200 Email: info@smartaction.com

Outbound Alerts

Do More Than Just Make an Outbound Call

Summary

Operational efficiency is the name of the game. You waste time, money, and resources when customers forget about or purposely ignore upcoming service appointments or fail to make timely payments. Sending reminders via email or text are a good starting point but are often easily ignored. An effective outbound reminder system should be able to recognize the difference between a human voice and an answering machine and be able to engage appropriately. Finally, the system should be adaptive in terms of time of day and frequency of the calls made.

Challenges

– Updating customers without nagging them
– Preventing unnecessary truck rolls
– Figuring out the right time to call a customer
– Being viewed as anticipating customer’s needs

Use Cases

A collections agency needed an outbound application that could represent their numerous clients, tailor each call respectively, and accept overdue payments. The notification solution that was built for the agency can do all three, and helps secure payments as an important piece of a larger collections plan.

A jewelry retailer wanted to automate notifications to customers whose jewelry repairs were complete. We went a step further, accepting payments for the repair and giving an option to reroute the call to the local store where their repair had taken place, rather than to a corporate call center.

DOWNLOAD CASE STUDY

Please fill out the form below to download this case study. SmartAction keeps your personal information confidential and never shares it with others. For more information, you can read our  online privacy policy


ON DEMAND WEBINARS

Please fill out the form below to view SmartAction’s on demand webinars. SmartAction keeps your personal information confidential and never shares it with others. For more information, you can read our online privacy policy