Collecting payments can be as simple or as difficult as the customers from which you are collecting. While phone payments are important to revenue, oftentimes the complexity of the call type requires live agents to handle them, meaning a slice of the collection is not hitting your bottom line. Sometimes calls become complex because of customer error, such as providing the wrong credit card number; other times, complex calls emerge because the best way to entice customers to pay their balance is by offering a payment plan. Call type aside, it is massively important that your customers’ information is fully secure. All in all, if you choose to collect payments over the phone, you need to have a PCI certified application that can rescue complex self-service calls and legitimately save you money so you can reap the benefits of all those receivables.