Demos: SmartAction™ Virtual Agents
These recorded demos provide a quick sense of the advanced capabilities of our Virtual Agents. We will gladly prepare demonstrations customized to meet your organization's application needs.
DEMO 1: Order Status
Customer gets quick answers about her order.
Length: 1 minute.
- Order status inquiry
- UPS status lookup
- Company information
- Caller barge-ins
DEMO 2: Save the Sale
Customer calls to cancel an order, SmartAction Agent proposes a substitution, customer accepts.
Length: 2 minutes.
- Resume call after interruption
- Order cancellation
- Save-the-sale, up-sell/cross-sell, coupon offer
- Product substitution
- Inventory look-up
- Change of shipping method
- Confirmation email
- Caller barge-ins
- Offer clarification
- Caller control of call flow (stop/resume call)
DEMO 3: Name and Address Capture, Order Taking
Customer calls to request a catalog, SmartAction Agent completes request, customer orders an item.
Length: 2:15 minutes.
- Intake of name and address
- Response to a frequently asked question
- Inventory look-up
- Order taking, including calculation of shipping fee