With IVA, hearing is believing. These IVR audio sample demos show how easy it is to address your most common business challenges with intelligent voice applications. They should give you a quick sense of the advanced capabilities of IVA.
Demo 1: Order Status
Customer gets quick answers about her order. Length: 1 minute.
Order status inquiry
UPS status lookup
Demo 2: Save the Sale
Customer calls to cancel an order, IVA proposes a substitution, customer accepts. Length: 2 minutes.
Resume call after interruption
Save-the-sale, up-sell/cross-sell, coupon offer
Change of shipping method
Caller control of call flow (stop/resume call)
Demo 3: Name and Address Capture, Order Taking
Customer calls to request a catalog, IVA completes request, customer orders an item. Length: 2:15 minutes.
Intake of name and address
Response to a frequently asked question
Order taking, including calculation of shipping fee