Audio Sample Demos

With IVA, hearing is believing. These IVR audio sample demos show how easy it is to address your most common business challenges with intelligent voice applications. They should give you a quick sense of the advanced capabilities of IVA.

Demo 1: Save the Sale

Customer calls to cancel an order, IVA proposes a substitution, customer accepts.

  • Resume call after interruption
  • Order cancellation
  • Save-the-sale, up-sell/cross-sell, coupon offer
  • Product substitution
  • Inventory look-up
  • Change of shipping method
  • Confirmation email
  • Caller barge-ins
  • Offer clarification
  • Caller control of call flow (stop/resume call)

IVR audio download Download Save the Sale audio sample

Demo 2: Order Status

Customer gets quick answers about her order.

  • Order status inquiry
  • UPS status lookup
  • Company information
  • Caller barge-ins

IVR audio download Download Order Status audio sample

Demo 3: Order Placement

Customer calls to request a catalog, IVA completes request, customer orders an item.

  • Intake of name and customer ID
  • Inventory look-up
  • Verifies shipping address
  • Order taking, including calculation of shipping fee
  • Processes order with credit card on file

IVR audio download Download Order Placement audio sample

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