Audio Samples

“…outstanding support during the entire development, integration and launch cycle.” David Jones, NMR Client Service Manager

Audio Demos

With Smart Call Agents, hearing is believing. These audio clips demonstrate how easy it is to address your most common business challenges with intelligent voice applications. They should give you a quick sense of the advanced capabilities of our Smart Call Agents.

Demo 1: Order Status

Customer gets quick answers about her order. Length: 1 minute.
  • Order status inquiry
  • UPS status lookup
  • Company information
  • Caller barge-ins

Demo 2: Save the Sale

Customer calls to cancel an order, Smart Call Agent proposes a substitution, customer accepts. Length: 2 minutes.
  • Resume call after interruption
  • Order cancellation
  • Save-the-sale, up-sell/cross-sell, coupon offer
  • Product substitution
  • Inventory look-up
  • Change of shipping method
  • Confirmation email
  • Caller barge-ins
  • Offer clarification
  • Caller control of call flow (stop/resume call)

Demo 3: Name and Address Capture, Order Taking

Customer calls to request a catalog, Smart Call Agent completes request, customer orders an item. Length: 2:15 minutes.
  • Intake of name and address
  • Response to a frequently asked question
  • Inventory look-up
  • Order taking, including calculation of shipping fee