SmartAction IVR

In this webinar, Esteban Kolsky, principal of ThinkJar, describes the value of improving the investment return on your IVR using the latest technology to improve efficiency and success rates.

In this webinar, Peter Voss, founder and CEO of Smart Action describes a new approach to call automation that uses artificial general intelligence to power a learning and thinking engine that has skills, knowledge and memory, and improves over time. The combination of this AGI engine with natural language speech recognition and generation is a Smart Call Agent. It handles more complex calls than other speech IVRs, enable higher automation rates and faster implementation and provide a superior call experience--while typically saving 80% of the cost of live agents.

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Learn how to optimize call center technology, people, cost and service: In 30 minutes... From an Expert

In this webinar our guest, call center operations expert David “DJ” Jones of National Marketing Resources, shares what metrics he uses to successfully measure and manage his Call Centers.

You will learn how to improve the bottom line of your call center operations without compromising the quality of your customer service. Save money and actually improve your customer call experience by implementing the right balance of technology and live agents.