Scheduling an appointment for your business can be a complex task. It requires a significant amount of information from the customer and numerous appointment-specific adjustments based on that information. Even with optimization software that helps assign resources, there are still gaps in efficiency due to unnecessary truck rolls or cancellations. Another integral part of your business is retaining customers, so even if they cancel one appointment they should be able to effortlessly reschedule another time or date. In scheduling, there’s often a lot of jargon, so in order for customers to feel comfortable using the self-service platform, it must be able to recognize and speak the language of your business. In other words, your IVR must do three things well: integrate with your scheduling systems, keep customers engaged, and save money.