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Introducing IVA

Meet IVA, SmartAction’s disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state of the art speech recognition capabilities, creating a customer service experience that rivals that of a live agent and performs tasks that no other voice self-service platform can do.

INTELLIGENT SNIPPETS VIDEO

With capabilities like accurate comprehension and long-term memory, SmartAction’s Intelligent Voice Automation (IVA®) is truly “IVR with a Brain.” These snippets from sample calls illustrate just a few of the many intelligent things that IVA® can do.

CALLER FEEDBACK VIDEO

When you implement SmartAction’s Intelligent Voice Automation (IVA®), you’ll see substantial quantitative results by way of call completion rates and cost savings. But the qualitative feedback from callers is the best indicator that IVA® contributed to an improved customer experience.

Conversational IVRs: Delivering Effective Customer Service

Tom Lewis, SmartAction’s CEO, was recently asked to speak at the 2015 Mobile Voice Conference in San Jose, California. Tom’s presentation titled, “Conversational IVRs: Delivering Effective Customer Service,” discussed the ever changing expectations of customers as technology advances. The presentation also highlights the importance of the voice channel and how artificial intelligence will, and has already begun, to impact the contact center.

Transformational Journey

CEO Tom Lewis explains what it means to make transformational change in your contact center. For SmartAction clients, it is a Journey not a Destination.

Life Sciences Snippets

Samples from live calls that demonstrate the functionality of IVA® and how the system can positively impact customer experience of organizations within the Life Sciences industry.

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