Read What Our Customers Say

Purity Products

SmartAction Virtual Call Agents help customers modify timing and frequency of their orders and provide detailed account information.

Anuj Gupta, Chief Technology Officer at Purity says "SmartAction delivered on their initial promises and were easy to work with from the beginning. The experience for our company and our customers was great.”.

National Marketing Resources

SmartAction Virtual Call Agents answer questions about billing and delivery status and provide other account and product assistance.

David Jones, Client Services Manager, said "Smart Action provided outstanding support during the entire development, integration and launch cycle, resulting in a great experience for us and our clients."

University of California San Diego (UCSD) Researchers

Researchers streamline data capture and reporting on student illness symptoms in a pilot program sponsored by the CDC.

David Kirsh, the lead researcher and a professor of cognitive science at UCSD said, “After a poor experience trying a conventional interactive voice system, it was clear we had to find something more advanced to do the job. Smart Action had the technology to provide an optimal caller experience and capture the needed information effectively. And their rapid implementation allowed us to meet our first-day-of-school deadline.”

Technology for Business Corporation (TFB)

Provider of software solutions that help organizations and contact centers boost efficiency, improve customer service and control costs, chose Smart Action Company LLC to be its partner in self-service automation.

David Bean, Chief Operating Officer of TFB, explains, “Virtual Agent NXT is a very timely addition to our product line. The pressure to replace live agents with self-service interactive voice response systems is accelerating, but the IVR solution must be extremely good or no one wins. We chose Smart Action to provide the technology behind Virtual Agent NXT because they have by far the most sophisticated IVR technology we’ve seen. Better yet, they are very cost-competitive, letting us offer our clients the industry’s most capable solution at great prices.”

Motivational Fulfillment and Logistics Services (MFALS)

SmartAction Virtual Call Agents handle customer-service inquiries automatically.

Hal Altman, MFALS founder and CEO, explains, “Up until we acquired the SmartAction solution we didn’t offer our clients the option to answer their customer-service calls with an IVR. We have been giving a ‘human touch’ service since we launched our business in 1977, but many of our clients asked us to lower their costs by handling routine customer-service calls with an automated self-service solution. We chose SmartAction because of their superior technical capabilities, highly competitive prices and, above all, total commitment to give us headache-free service from A to Z.”